The study, just released, was conducted by J.D. Power & Associates, a major and well-respected international consumer research firm, between October and December of 2009, BEFORE the recent Toyota recalls. The results were based on responses from almost 115,000 owners and lessees of 2005 to 2009 model year vehicles. The rankings show that Toyota ranked 17TH among 23 major automotive brands, worldwide, getting better results than only Subaru, Dodge, Nissan, Jeep, Mazda and Suzuki. G.M. brands topped the study, rankings IST (Hummer), 2ND (Saturn), 3RD (Buick), 4TH (Chevrolet), 6TH (Pontiac), and 7TH (GMC). Mini (5th), Mercury (8th), Ford (9th) and Hyundai (10th) rounded out the top ten. The study stated that "GM brands posted most of the highest scores for service to customers with new vehicles in the first three years of operation in the United States, Canada and several other countries." Obviously, Toyota many customers were not happy with Toyota service to their vehicles before the recent rash of recalls over serious defects. How would Toyota fare now if the study was repeated? This study and results were released just this Wednesday, Feb. 24. The article I read cited J.D. Powers and Associates as the source. You're right, Lexus does okay in the Luxury brands. Does that significant diifference in customer satisfaction betewwn Lexus and Toyota signify that Toyota was treating its regular, non-Lexus customers like second-class citizens?